Software development, QA, and the reality of bugs

There was a lot of chatter this week after Apple pushed out iOS 8.0.1 with bugs that left some iPhone 6 and 6 Plus users without cellular service or Touch ID. If Apple has ever published an iOS update with such significant bugs, I can’t remember it. In the wake of the release, some publications thought the best thing to do would be to write defamatory articles pinning the failure to a single person: Apple’s QA manager who oversees iOS testing. As a QA lead and somebody who has worked in software for a number of years, this was cringeworthy to read. It’s not only a shitty thing for a news site to do, but also demonstrates that they lack any sort of understanding of software development. In response, I decided to write “Why bad bugs hit good people”. Head over to iMore for my full not-quite-rant.